Dmc 3 Privacy Policy — We are committed to protecting your data

Welcome to dmc 3. We believe that protecting user privacy is the cornerstone of any truly trustworthy gaming platform. This Privacy Policy document explains what information dmc 3 collects about you, how it is used, who it is shared with, and how you can stay in control of your data.

This policy applies to the dmc 3 website, mobile application, and all associated services. By creating an account or using the platform, you are deemed to have automatically accepted this Privacy Policy. Please read it carefully before using the platform.

We have written this policy in clear, straightforward language with our Bangladeshi users in mind. If you have any questions, support@dmc3.betto get in touch.

Dmc 3 collects only the information necessary to provide you with the best gaming experience and to ensure the security of the platform. The different types of data we collect are described below.

• We never store your full payment card number or bank PIN. All payment processing is handled entirely through secure third-party gateways.
• If you contact our support team via chat or email, those conversations may also be recorded for the purpose of improving our service quality.
• Your device's location data may be collected when you access our platform, solely for the purpose of geo-restriction verification.

Dmc 3 does not collect data without reason. Every piece of information serves a specific, legitimate purpose. Below, we clearly explain how each type of data we collect is used.

• Account management: Your identity information is required to create your account, log in, reset your password, and verify your identity for security purposes.
• Payment Processing: Financial information is used to process deposits and withdrawals and to maintain your transaction history.
• KYC & fraud prevention: Identity verification is essential to meet legal obligations, prevent money laundering, and keep your account secure.
• Personalized Experience: We analyze your gameplay patterns to suggest games and offers tailored to your preferences.
• Customer Service: We need to access your account and transaction details in order to resolve issues and provide support.
• Responsible Gaming: To monitor your playing patterns and proactively identify signs of problematic gaming behaviour.
• Notifications & Promotions: To send you new offers and promotions via email or SMS, with your consent.

Dmc 3 never sells your data. However, in certain specific circumstances, limited information may be shared with trusted partners. Those circumstances are outlined below.

• Payment processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions. These providers operate under their own strict privacy policies.
• Game providers: Third-party software providers for Live Casino or slots games may have access to your user ID and game session data.
• Legal Authorities: We may be legally required to share information in response to government directives, court orders, or requests from regulatory authorities.
• Anti-fraud agencies: Where money laundering or financial fraud is suspected, sharing information with investigating authorities is a legal obligation.
• Technology Partners: Trusted technology service providers process limited data solely for site security, analytics, and performance monitoring.

Cookies are small text files stored in your browser. dmc 3 uses cookies to keep the website and app running properly and to enhance your overall experience.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Dmc 3 employs the highest industry-standard technical and administrative measures to protect your data. Learn more about our security practices.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption. You can confirm this by checking for the padlock icon next to the website URL.
• Two-factor authentication (2FA): We strongly recommend enabling two-factor authentication (2FA) for added security at login.
• Regular security audits: Regular system audits and penetration tests are conducted by independent cybersecurity experts.
• Restricted Access: Only staff members who require access for specific tasks can view your information.
• Data Backup: Regularly encrypted backups are maintained to protect against server failures or cyberattacks.

Dmc 3 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal obligations.

• Active account information: Retained for as long as your account remains active.
• Transaction Records: In accordance with financial regulatory requirements, data must be retained for up to 5 years after account closure.
• KYC documents: Retained for up to 5 years after account closure for legal compliance purposes.
• Support Conversations: Retained for up to 2 years to support service quality improvement.
• Cookie & Analytics Data: Automatically deleted after a maximum of 90 days.
• Personal Data of Closed Accounts: Permanently and securely deleted once the legal retention period has ended.

As a dmc 3 user, you hold several important rights over your personal data — and we fully respect each of them.

• Right to Access: You may request details of what personal information we hold about you. We will respond within 30 business days.
• Right to rectification: If any of your personal information is incorrect, you can request a correction — or update it directly through your Account Settings.
• Right to erasure: You may request the deletion of your data subject to certain conditions being met. Data retained due to legal obligations may not be eligible for removal.
• Right to restrict processing: You can request that we stop using your data for specific purposes, particularly in relation to marketing communications.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You have the right to object to certain types of data processing, particularly for marketing and profiling purposes.

Dmc 3 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process personal information from minors.

• Age verification is mandatory at registration, confirmed via National ID or another government-issued document.
• If someone registers using false information and is later found to be a minor, their account will be terminated immediately.
• If you believe your child has registered on our platform by mistake, please contact us immediately.

Dmc 3 reserves the right to update this Privacy Policy as needed. Changes may be made due to legal requirements, the introduction of new services, or security improvements.

• For significant changes, a notification will be sent to your registered email address and a notice will be posted on the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• Check the "Last Updated" date at the top of the page to confirm you're reading the current version.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our Data Protection team. We typically respond within 3 to 5 business days.

• Email: support@dmc3.bet
• Website: dmc3.bet
• Support hours: 7 days a week, 24 hours a day